carta4d Privacy Policy — How We Protect Your Information
Carta4d takes the privacy of every user in Malaysia seriously. This policy explains what information we collect, how it is used and your rights as a user of our platform.
Effective date: 1 January 2026. This policy applies to all carta4d users.
Information We Collect
Account and Personal Information
During registration, carta4d collects information such as your full name, phone number, email address, date of birth, and bank account or e-wallet details used for deposits and withdrawals in MYR (RM). This information is required for identity verification, transaction processing, and compliance with applicable legal requirements.
Device and Browser Information
When you access carta4d via smartphone, tablet or computer, we automatically collect technical information such as device type, phone model, operating system, browser version, IP address and time zone. This helps us diagnose technical issues, prevent unauthorised access and ensure the platform runs smoothly across all devices.
Payment Information
Carta4d records transaction details including deposit and withdrawal amounts in RM, selected payment method, transaction date and time, and processing status. We do not store credit or debit card numbers directly — all card transactions are processed by third-party payment providers that comply with international security standards.
Platform Usage Data
We record usage patterns including games played, session duration, pages visited, betting details and in-platform activity history. This data is used to personalise the user experience, identify fraudulent patterns and develop new features relevant to Malaysia users.
How This Information Is Used
Carta4d uses the information collected solely for purposes related to delivering platform services. The following are the primary purposes for which user data is used:
- Identity verification and account security — verifying that each account is legitimate and belongs to the correct individual, and preventing fraud or unauthorised account use.
- Financial transaction processing — processing deposits and withdrawals in RM accurately and securely through supported local payment methods.
- Customer Support — enabling the carta4d support team to assist you more efficiently with any account-related enquiries or issues.
- Platform improvement — analysing aggregated usage data to improve the performance and usability of the carta4d platform.
- Legal compliance — fulfilling compliance obligations required under applicable Malaysian law.
- Service communications — sending important notifications regarding your account, transactions, or policy updates. carta4d does not use your email address for third-party marketing purposes without your consent.
Cookie Usage and Tracking
Carta4d uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies — keeps your login details active during a session so you don't need to log in again each time you navigate to a new page.
- Preference cookies — saves your preferences such as language and interface display settings.
- Analytics cookies — helping us understand how users interact with the platform as a whole, without identifying any individual specifically.
- Security cookies — detecting suspicious login attempts and protecting your account from unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the carta4d platform.
Data Storage, Security and Third-Party Sharing
Data Storage and Retention Period
Carta4d account and transaction information is stored on servers protected by SSL encryption and strict access controls. Active account data is retained for as long as your account remains active. Following account closure, certain information may be kept for a defined period to meet legal obligations or dispute resolution requirements.
Carta4d does not sell or rent users' personal information to any third party for marketing or commercial purposes.
Third-Party Sharing
Carta4d may share necessary information with third-party service providers — such as payment processors and game software providers — solely for platform operations. All third-party providers are required to comply with strict data protection standards.
Carta4d may also disclose information to the relevant authorities where required by Malaysian law, or in cases involving fraud investigations and illegal activity.
User Rights, Policy Changes and How to Contact Us
Your Rights as a carta4d User
As a carta4d user in Malaysia, you have the following rights regarding your personal information:
- Right of Access — you can request a copy of the personal information we hold about you at any time.
- Right to Rectification — if your information is inaccurate or out of date, you can request a correction through your account settings or by contacting carta4d support.
- Right to Erasure — you can request deletion of your account and personal information, subject to legal obligations and any pending transaction settlement requirements.
- Right to Object to Marketing — you can withdraw consent to receive marketing communications at any time.
Changes to This Privacy Policy
Carta4d reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
Contact Us
For any privacy or data protection enquiries, requests, or complaints, please contact the carta4d support team at [email protected]. You may also refer to the carta4d FAQ for answers to common questions about privacy and account security.
Your Data Is Safe with carta4d
We are committed to protecting the privacy of every user in Malaysia. Register your carta4d account with confidence and enjoy a secure, transparent entertainment experience.